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Nova Facility Services (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

1. Information We Collect

We may collect personal and non-personal information from you, including but not limited to:

Personal Information: Name, email address, phone number, billing information, and other details you provide when contacting us or filling out forms.
Non-Personal Information: IP address, browser type, device information, and browsing behavior for website analytics and service improvement.

2. How We Use Your Information

We use your information to:

Provide, operate, and maintain our services.
Respond to inquiries, requests, or customer support needs.
Send promotional materials, updates, and newsletters (only if you opt-in).
Improve our website, services, and marketing efforts.
Comply with legal obligations and enforce our policies.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information with:

Service Providers: Third-party companies assisting with website hosting, payment processing, marketing, or analytics.
Legal Requirements: When required by law or to protect rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your website experience, analyze trends, and gather demographic information. You may disable cookies in your browser settings, but some features of our website may not function properly.

5. Your Privacy Rights

Depending on your location, you may have rights regarding your personal data, including:

Accessing the information we hold about you.
Requesting corrections or deletion of your information.
Opting out of marketing communications.

To exercise your rights, please contact us at the information below.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies.

8. Children’s Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children. If we learn we have collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be effective immediately upon posting, and the “Effective Date” will be updated accordingly.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

Nova Facility Services
Email: [email protected]
Phone: 901-573-7661
Address: Somerville, TN 38068

Frequently Asked Questions

1. What is included in janitorial cleaning services?

Novafsvs offers Janitorial services that typically include dusting, vacuuming, mopping, restroom cleaning, trash removal, surface disinfection, and cleaning of common areas.

2. How often should janitorial services be scheduled?

Cleaning frequency depends on your facility’s traffic and needs. Most businesses choose daily, weekly, or customized recurring cleaning schedules.

3. Do you bring your own cleaning supplies and equipment?

Yes. Our team arrives fully equipped with professional-grade cleaning products and equipment needed to service your facility.

4. Can janitorial services be done after business hours?

Absolutely. We offer flexible scheduling, including evenings and weekends, to avoid interrupting your operations.

5. Do you clean restrooms and breakrooms?

Yes. Restroom sanitation and breakroom cleaning are standard parts of our janitorial services to maintain hygiene and cleanliness.

6. Are your janitorial services suitable for small offices?

Yes. We service properties of all sizes, from small offices to large commercial facilities and multi-tenant buildings.

7. Do you offer customized cleaning plans?

Yes. We create cleaning plans tailored to your property size, usage, and specific cleaning requirements.

8. Do you offer one-time cleaning services?

Yes. In addition to recurring janitorial services, we also provide one-time deep cleaning for special situations or property needs.

9. Are your cleaning products safe for employees and visitors?

Yes. We use professional cleaning products that are safe and effective, with eco-friendly options available upon request.

10. How long does janitorial cleaning typically take?

Cleaning time depends on the size of the facility and scope of work, but we schedule services efficiently to ensure thorough cleaning with minimal disruption.