Contact Us

CONTACT US

Nova Facility Services (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

1. Information We Collect

We may collect personal and non-personal information from you, including but not limited to:

Personal Information: Name, email address, phone number, billing information, and other details you provide when contacting us or filling out forms.
Non-Personal Information: IP address, browser type, device information, and browsing behavior for website analytics and service improvement.

2. How We Use Your Information

We use your information to:

Provide, operate, and maintain our services.
Respond to inquiries, requests, or customer support needs.
Send promotional materials, updates, and newsletters (only if you opt-in).
Improve our website, services, and marketing efforts.
Comply with legal obligations and enforce our policies.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information with:

Service Providers: Third-party companies assisting with website hosting, payment processing, marketing, or analytics.
Legal Requirements: When required by law or to protect rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your website experience, analyze trends, and gather demographic information. You may disable cookies in your browser settings, but some features of our website may not function properly.

5. Your Privacy Rights

Depending on your location, you may have rights regarding your personal data, including:

Accessing the information we hold about you.
Requesting corrections or deletion of your information.
Opting out of marketing communications.

To exercise your rights, please contact us at the information below.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies.

8. Children’s Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children. If we learn we have collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be effective immediately upon posting, and the “Effective Date” will be updated accordingly.

10. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

Nova Facility Services
Email: [email protected]
Phone: 901-573-7661
Address: Somerville, TN 38068

Frequently Asked Questions

1. What types of facilities do you service?

We provide janitorial, floor care, and facility maintenance services for a wide range of properties including offices, retail stores, medical facilities, commercial buildings, schools, and other business environments throughout Memphis and surrounding Shelby County areas.

2. Do you offer recurring janitorial services?

Yes. We offer ongoing janitorial services that can be scheduled daily, weekly, or customized based on the needs of your facility. Our goal is to keep your property clean, sanitary, and professionally maintained.

3. What services are included in janitorial cleaning?

Our janitorial services typically include trash removal, restroom cleaning, surface disinfection, dusting, vacuuming, mopping, and general cleaning of common areas to maintain a clean and healthy environment.

4. What types of floors do you service?

We provide professional floor care for VCT, tile, concrete, and carpet flooring. Our services include strip and wax, buffing, deep cleaning, and routine maintenance to keep floors looking clean and polished.

5. How often should floors be stripped and waxed?

The frequency depends on the level of foot traffic and the type of flooring. Many commercial facilities benefit from strip and wax services once or twice a year, with regular buffing and maintenance in between.

6. Do you provide carpet cleaning services?

Yes. We offer professional carpet cleaning services designed to remove dirt, stains, and deep-set debris while improving the appearance and longevity of carpeted floors.

7. What handyman or facility maintenance services do you provide?

Our handyman services include painting, drywall repair, floor repair, door and window repairs, masonry work, and concrete repairs. These services help maintain the functionality, safety, and appearance of your facility.

8. Can you handle small facility repairs?

Yes. Our handyman and light facility maintenance services are ideal for addressing common repair needs that help keep your property safe, functional, and professionally maintained.

9. Do you service commercial properties only?

While many of our services are designed for commercial properties, we also provide select facility services for residential properties depending on the scope of work.